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How rp9 Operates Your Account

When you open an account with us, you're agreeing to a set of rules that protect both you and the platform.

Account SecurityWithdrawal RulesPayment Verification
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GET HELP ANYTIME

Contact Us About Your Terms

If you have questions about our terms or how they apply to your account, our support team is ready to help. Reach out through any channel below and we'll clarify what you need to know. All inquiries are handled by our Indonesia-based team who understand local payment flows and account rules.

Team online

Live Chat

Open the chat widget in your account lobby at any time. Response in under 2 minutes during business hours.

Email Support

Send your question to [email protected]. We reply within 4 hours with clarification on terms and account policies.

In-Account Help

Navigate to Settings > Terms & Conditions in your account to see the full policy text and FAQs anytime.

ACCOUNT PROTECTION

How We Safeguard Your Information

Your account data, payment details and transaction history are encrypted and stored on secure servers.

Data Encryption

All deposits, withdrawals and personal details are protected by SSL encryption. Payment processors verify each transaction before funds arrive.

Identity Verification

We confirm your identity before processing your first withdrawal. This step protects your account and complies with payment partner requirements.

Session Security

Your login session expires after 30 minutes of inactivity. Log back in to resume play and keep your account secure from unauthorised access.

Data Retention

We keep account records for seven years after closure for audit and legal purposes. You can request deletion of non-essential data anytime.

Payment Privacy

DANA, OVO, GoPay and QRIS details are held by payment partners, not on our servers. We never store your full payment credentials.

Account Changes

Submit requests to modify your terms acceptance, contact details or withdrawal preferences via Settings or email [email protected].

Your Questions About Terms & Conditions

Below are the questions we hear most often from players in Indonesia about our terms and how they affect your account.

You'll see a summary of key rules when you sign up, and you agree to the full terms at that point. The complete policy is always available in your account Settings. We recommend reviewing the withdrawal and payment sections so you know how long transfers take and what ID we'll ask for.

You can close your account anytime through Settings > Account Management. We'll process any pending withdrawals first. Once closed, you won't be able to log back in or access your funds. Your account data is retained for seven years for compliance; you can request deletion of personal details after that period.

Daily and monthly limits depend on your account verification level and payment method. DANA, OVO, GoPay and QRIS each have partner-set caps. You can see your limits in the Wallet section of your account. Contact support if you need clarification on your specific limits.

Verification confirms your identity matches your payment method. We ask for ID and sometimes a proof of address before your first withdrawal. This protects you from fraud and meets payment partner requirements. The process usually takes under 24 hours and you'll be notified by email once approved.

We may update our terms to reflect changes in local law or payment partner rules. You'll receive notice of material changes by email at least 30 days in advance. Your continued use of your account after the notice period means you accept the updated terms. You can close your account before the change takes effect if you disagree.

We record all deposits, withdrawals, login times, games played and bets placed for your account history and dispute resolution. This data is encrypted and accessible only to you and our support team. You can download your full account history from Settings > Transaction Report anytime. Data is retained for seven years after account closure.

Payment details are processed by the payment partner, not by rp9. We receive only a transaction confirmation, not your full payment credentials. Each partner has its own privacy policy and security measures. Your deposit usually clears within seconds and appears in your rp9 wallet immediately.

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