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How rp9 Protects Your Privacy

Your account, payment history and personal information stay secure and private on rp9. We're clear about what we collect, how we use it, and who has access.

Data encryption on all transactionsNo third-party sales of account detailsYour withdrawal history stays yours
rp9 How rp9 Protects Your Privacy
PRIVACY QUESTIONS

Contact Our Privacy Team

Questions about how we handle your data, what information we store, or how to request access to your account details? Our privacy and support team listens and responds quickly. Reach out through any of these channels and we'll clarify your concerns or update your preferences in real time.

Team online

Live Chat Support

Open the chat widget inside your account lobby or on this page. Our team responds within minutes during operating hours to answer privacy questions and help you manage your data settings.

Email Request

Send a privacy inquiry to our support email and reference your account username. We'll confirm receipt within one hour and send a full response within 24 hours with details on data access or changes.

Account Settings

Go to your Profile tab, scroll to Privacy & Security, and update your communication preferences, linked payment methods, or data-sharing choices. Changes take effect immediately.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account

rp9 encrypts all deposits, withdrawals and account access using industry-standard protocols. We retain your gameplay and payment history for as long as your account is active and for a defined period after…

Data Encryption

All transactions, account logins and personal information are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS payments are processed through secure payment gateways that meet banking-grade security standards.

Cookie Management

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing core account functionality.

Payment Data Safety

Your DANA, OVO, GoPay, QRIS or bank account details are encrypted and stored in isolated vaults. We never store full card numbers and do not sell payment history to third parties.

Data Retention

We keep your account data for the life of your account plus 36 months after closure for legal compliance. Backup copies are deleted after 90 days unless required by local regulation.

Fraud Prevention

We monitor deposits, withdrawals and login patterns to detect unauthorised access. If we flag unusual activity on your account, we'll send you an SMS or email notification and may temporarily restrict withdrawals until you verify your identity.

Your Access Rights

Request a copy of all personal data we hold by contacting support with your account username. We'll compile your information within 15 business days and deliver it in a portable format you can download or share with another service.

Common Questions About Your Data

Players in Makassar, Jakarta and across Indonesia ask us regularly about account security, data access and what happens to their information. Here are the answers that matter most to you.

Yes. Go to your account Profile, click Privacy & Data, and select Download My Data. We'll compile your full information—name, email, phone, payment history, game activity and device logs—and email it to you as a file within 15 business days. You can also request this by emailing support with your username.

No. We never sell, rent or share your personal information with third parties for their marketing. We use your data only to run your account, process deposits via DANA, OVO, GoPay, QRIS or bank transfer, prevent fraud, and comply with legal requirements. We do not broadcast your activity outside rp9.

We retain your account data and transaction history for 36 months after closure to satisfy legal and tax obligations. Backup copies are deleted after 90 days. If you request deletion of non-essential data before account closure, we'll remove what's not needed for compliance within 15 business days.

Yes. All payment details are encrypted using SSL 256-bit technology and stored in isolated, access-restricted databases. We do not store full card numbers or bank account credentials. Your DANA, OVO, GoPay and QRIS transactions are processed through secure third-party payment gateways that meet PCI DSS banking standards.

Our fraud detection system monitors every login for unusual location, device or timing. If we detect suspicious activity, we'll send you an SMS and email alert within seconds. Your account may be locked temporarily to prevent unauthorised withdrawals. You can unlock it immediately by verifying your identity through your registered phone number or email.

Yes. Open your Profile, go to Privacy & Communications, and toggle your preferences for email updates, SMS notifications, and data-sharing with our analytics team. You can restrict all non-essential communications. Changes take effect immediately and do not affect your ability to play or withdraw funds.

Contact our privacy team through live chat (inside your account lobby), email, or phone. Reference your account username and describe your concern. We'll log it as a formal privacy request and respond with next steps within 24 hours. If you're in Semarang or another region, response times depend on local law; we aim for resolution within 15 business days.